What courier do you use for deliveries?

We are using DHL – Fedex – TNT Express – Emirates Post IAT Middle East reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How many brands, models and systems can I diagnose with Jaltest Diagnostics?

To learn more about our Jaltest Diagnostics coverage in your country, please consult the Coverage section of our website.

Which information should I provide to receive proper technical support?

With the aim of improving and speeding up technical assistance, you will have to facilitate us your contact data first, and the serial number of your Jaltest Diagnostics device. Besides, if you need assistance during the repair of a particular vehicle, you will have to inform us about the brand, model, affected system, problem in the vehicle, fault code or record of the tests performed so far.

What support services does IAT Middle East offer along with Jaltest tools?

IAT Middle East provides comprehensive support, including training, technical assistance, and regular updates to ensure customers maximize the potential of their Jaltest diagnostic tools.

How long does it take for delivery?

We usually arrange delivery within 1-3 working days (holidays and national days are not counted).

What kind of warranty or support comes with Jaltest diagnostic tools purchased through IAT Middle East?

IAT Middle East offers warranties and dedicated support services to ensure customers' satisfaction and the longevity of their investment in Jaltest Diagnostics.

Does New trasdata need internet?

Yes, the Dimsport New Trasdata requires an internet connection for certain functions. The internet is needed for software updates, downloading protocols, and accessing the database of ECU (Engine Control Unit) files. However, basic operations like reading and writing ECUs can be performed without an internet connection, provided the necessary protocols and files have been previously downloaded.

Jaltest Diagnostics can diagnose Knorr-Bremse's iTEBS X trailer EBS system?

Yes, Jaltest Diagnostics is the only tool on the market capable of diagnosing Knorr-Bremse’s groundbreaking iTEBS X system, With the exclusive NEO Green license, Jaltest sets itself apart as the go-to solution for technicians and fleet managers looking to streamline their diagnostic processes.